Pro and relay terms
Last updated November 9, 2026
These are the plain-language terms for Deskalong's paid features and its relay service. The apps themselves are licensed under Apple's standard end user license agreement; these terms add to it and don't replace it. There's no account to create, so nothing here asks you to sign anything. Buying Pro, tipping, or using the relay means you accept these terms.
Free and Pro
The free app works with one computer, connecting directly at home and from anywhere a direct connection is possible. Deskalong Pro adds everything listed below.
- One purchase, no subscription. Pro is a one-time purchase made through the App Store. The price is shown in the app in your local currency. Nothing renews and there is nothing to cancel.
- What it unlocks. As many computers as you own; Link my computers, to send files between them; every monitor, single windows, and two displays on a foldable iPhone; desktop-class iPad, where your trackpad, mouse and keyboard drive the computer directly; file transfer in both directions; your phone as your computer's microphone; Customize Controls; and our relay, when a network blocks a direct connection, under the fair-use rule below. Features we add to Pro later are included.
- Free trial. You can try Pro free for 7 days, once per Apple Account. The trial includes every Pro feature except the relay. When the 7 days are up, the Pro features stop unless you buy Pro, a one-time purchase ($9.99 in the US; the app shows the price in your currency). The trial ends by itself: nothing is charged and there's nothing to cancel. If you paired more than one computer during the trial, one of them stays free afterwards, and you choose which.
- Where it works. Pro belongs to your Apple Account, not to a device. It works on every iPhone and iPad signed in to that account, with every computer you pair, and it's shared with your Family Sharing group (relayed sessions are limited to 5 phones or iPads per purchase, under the fair-use rule below). If a device doesn't show Pro, tap Restore Purchases in the app's settings.
- How long it lasts. The Pro features that don't need the relay, such as extra computers, monitors, windows, the iPad features and file transfer, are yours on any device where the app is installed. Relayed connections are included for as long as Deskalong operates the relay service, under the fair-use rule below. See "If Deskalong ever shuts down" below for what that means in practice.
The relay
Deskalong connects your phone and computer directly whenever it can. Our relay always helps them find each other. When a direct connection isn't possible, for example on some cellular or hotel networks, the encrypted connection is forwarded through the relay server. The relay passes the data along; it can't read it. Once a session is running directly, its data doesn't pass through the relay, and direct connections are never counted or limited.
- Free use. The free app uses the relay only to introduce your phone and your computer, which takes a few kilobytes. If your network then blocks a direct connection, the session needs Pro.
- Pro use. With Pro, the whole session can go through the relay when a direct connection isn't possible, subject to fair use.
- Fair use. Relay capacity is shared by everyone. Relayed video is limited in speed for each device, and a purchase can register up to 5 phones or iPads and up to 10 computers for relayed sessions. Up to 4 devices can use the relay at full speed at the same time for each purchase, which is two relayed sessions at once; any beyond that are slowed down, not blocked. At most 3 new phones or iPads and 5 new computers can be added to a purchase's relay use in a day. None of these limits affects direct connections. If relaying costs ever outgrow what Pro can support, we may lower the quality of relayed sessions, set a monthly relay allowance, or offer an optional paid plan for heavy relay use. Any such change will be published on this page at least 30 days before it applies, and direct connections will never be limited. To prevent abuse, a monthly safety limit applies to relayed data for each purchase, currently 500 GB. A separate fair-use allowance below that isn't set.
- How it's measured. To let Pro devices through and apply the fair-use rule, our server checks the App Store's signed record of your purchase and counts the bytes the relay forwards, identified by a code derived from that purchase. That code identifies the purchase, not you. What we keep, and for how long, is in the privacy policy.
Tips
The app's settings include a "Support the developer" row with two optional tips. A tip is a thank-you and nothing more: it unlocks nothing, and nothing changes if you never use it. Tips are purchases through the App Store and follow Apple's refund policy like any other purchase.
Refunds
All purchases are made through Apple, and Apple handles refunds under its own policy. To request one, use reportaproblem.apple.com. We don't receive your payment details and can't issue refunds ourselves.
If Deskalong ever shuts down
We intend to run Deskalong for a long time, but it's fair to say now what would happen if we didn't. If the relay service is ever going to stop, we'll say so on this site and in an app update at least 90 days in advance. After that, your phone and computer keep working together on the same network, and any Pro features already unlocked keep working on devices where the app is installed. What you'd lose is the relay. Connections away from home could stop working too, even direct ones, because the relay is what introduces your devices to each other.
Changes
If these terms change, we'll update this page and the date at the top. For a change that affects the relay allowance or the fair-use rule, we'll give 30 days' notice on this site and in an app update. Questions: support@deskalong.com.